Streaming platform Twitch wants to make it clear to suspended or banned creators why they’ve been reprimanded by sending them clips of their infractions.
It’s notable news given the sizeable community that uses the platform to either watch or stream game-centric content.
As reported by The Washington Post, the company believes adding “specifics and clarity” to suspensions and bans will help users better understand why they’ve broken platform guidelines.
Currently, rule-breaking Twitch creators will receive an email that outlines why they’ve been banned or suspended, where the violation occurred, and how long they’ll be barred from the platform.
Beyond that, however, perpetrators will only be told which rule they broke and won’t be provided with any case-specific details that explain precisely what action caused them to be punished.
In some cases, this can leave creators genuinely bewildered as to why they’ve been thrown in the slammer, while it can also grant others plausible deniability — even if they’re aware of what they did wrong.
Twitch VP of trust and safety Angela Hession described the upcoming change as a “number-one ask.”
“Safety is a journey, and this is a number-one ask from our community,” Hession commented. “So we’re looking at how we can attach more details for people to understand — like the video itself. That’s something we’re definitely working on.”
For more on how Twitch intends to keep its house in order, check out The Washington Post’s full interview with Hession.